Australia and New Zealand
‟Helping businesses successfully transition to the ‘workplace of the future’ makes their workplaces more fulfilling for staff by allowing them to focus on the services and issues that are important to their customers. My goal is to achieve this without significant capital expenditure or major systems change.”
John is an experienced operational improvement executive with a proven record of driving positive organisational change both as a line manager and a consultant for more than 25 years.
Before joining Partners in Performance in 2015, his career path included Orica, Deloitte, AT Kearney and seven years at GE Capital. Today, his focus is on transforming customer and support function operations by utilising a range of digital, automation and workforce management tools.
John brings a deep understanding of the nature of his clients’ businesses, helping transform the way they work using digitisation, automation, artificial intelligence and workforce management tools. A highly effective and engaged coach, John partners with client teams to drive lasting change in underlying processes and behaviours and ensure all promised benefits are delivered in full.
John is energised by unleashing the potential of client staff at all levels. He does this by focusing them on what is important to their customers and helping them achieve their goals. He takes great pleasure in helping organisations finally deliver real value from digital/automation-led transformation.