83% reduction in processing errors (from 12% to 2%) through robotic process automation
Our client needed a solution to reduce errors and increase capacity of teams through robotic process automation.
The repetitive and time-consuming process was performed manually by two teams resulting in long process times and a 12% error rate, errors which sometimes took years to identify and were expensive to correct.
reduction in error rate resulting in a massive reduction in remediation costs and improved customer satisfaction
of all updates straight-through processed
increased capacity for human resource teams allowing them to work on productive value-add activities including increased customer service, client problem solving, and customer training
Automate the entire core process end-to-end
Implementing function level visual boards and coaching management meetings, enabled the team to drive straight through processing volumes to 80% target and ensured the benefit was fully locked in and lasting.