Our client needed a solution to reduce errors and increase capacity of teams through robotic process automation.
The repetitive and time‑consuming process was performed manually by two teams resulting in long process times and a 12% error rate, errors which sometimes took years to identify and were expensive to correct.
reduction in error rate resulting in a massive reduction in remediation costs and improved customer satisfaction
of all updates straight-through processed
increased capacity for human resource teams allowing them to work on productive value-add activities including increased customer service, client problem solving, and customer training
Automate the entire core process end‑to‑end
Implementing function level visual boards and coaching management meetings, enabled the team to drive straight through processing volumes to 80% target and ensured the benefit was fully locked in and lasting.