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Case Study

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Optimised resourcing through forward-looking, dynamic simulations

Business challenge

Our client needed to return the cumulative case completion deficit to zero within six months.

Context

An Australian Commonwealth Government Department had experienced an increase in applications over the preceding three months.

This had led to growing cases of completion deficit despite additional staff being brought onboard and robust processes implemented.

Business impact

Staffing levels required

to reduce the cumulative case deficit to zero, including timings for onboarding and release of temporary resources

Process efficiency gains

through an implemented set of templates covering data collection, approvals and case completion processes

Solution

Top Line Solution

Identify and recommend options, including resourcing and process efficiencies, to return the cumulative case completion deficit to zero within six months

Design and build an adaptive, forward-looking dynamic simulation of the client's case management process that allowed them to run scenarios based on potential developments and pre-empt resourcing requirements

Draft, test and implement a set of templates to drive data collection, approvals and case completion processes

Coach the client team to implement and sustain optimised processes, templates, resource efficiency and dynamic modelling

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