Our government client needed to turnaround the productivity and performance levels of their large shared services department as it was consistently failing to meet key SLAs and operating at a cost substantially above benchmark.
In addition to their low performance, they had some of the lowest employee engagement scores across the government. Without rapid turnaround, the viability of the department was in question.
increase in team productivity
uplift in employee engagement
reduction in absenteeism
achievement of KPIs for the first time in three years