Case study

Case Study

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Business challenge

Our client wanted to assess both EBITDA potential in the existing business, and the potential in further international expansion.


A multinational healthcare business.

The target had multiple patient touchpoints but limited business integration within the country, and little cross‑country sharing of knowledge or back‑office services.

Business impact


of EBITDA opportunity on revenue by increasing in-system referrals and improving corporate managed care offering


of EBITDA opportunity on cost through optimising in-clinic support to maximise doctor productivity and automating/centralising back office

  • Interview management and experts in each country
  • Gain insight by mystery shopping services of the target and their competitors
  • Assess uplift potential in existing businesses against internal and external benchmarks
  • Analyse and prioritise international growth options across 11 target countries

Key Takeaway

  • Integrating services can generate outsize returns, justifying the effort
  • Bottlenecks exist in every process – focus on the high‑value ones first (in this case ‑ administration overhead for doctors)
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