Case study | Partners in Performance

Case Study

Identified 30-60% EBITDA growth opportunities at a target multinational healthcare business

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Business challenge

Our client wanted to assess both EBITDA potential in the existing business, and the potential in further international expansion.

Context

A multinational healthcare business.

The target had multiple patient touchpoints but limited business integration within the country, and little cross‑country sharing of knowledge or back‑office services.

Business impact

~0%
of EBITDA opportunity on revenue by increasing in-system referrals and improving corporate managed care offering

~0%
of EBITDA opportunity on cost through optimising in-clinic support to maximise doctor productivity and automating/centralising back office

Solution

How we helped

  • Interview management and experts in each country
  • Gain insight by mystery shopping services of the target and their competitors
  • Assess uplift potential in existing businesses against internal and external benchmarks
  • Analyse and prioritise international growth options across 11 target countries

Key Takeaway

  • Integrating services can generate outsize returns, justifying the effort
  • Bottlenecks exist in every process – focus on the high‑value ones first (in this case ‑ administration overhead for doctors)
LeftTransaction Services