Built an agile, scalable organisation to deliver double-digit growth at a mid-size retailer
Our client was encountering challenges in achieving scale efficiencies and integrating prior acquisitions.
The leadership team were concerned key capabilities required to execute on challenging growth initiatives were missing in the organisation.
reduction in support office cost ratio to sales
cost alignment to benchmark
Ensure full alignment and ownership with the executive team to successfully deliver adjustments to the operating model and structure
Deliver strategic capability required to execute on ambitious organic and inorganic growth targets
Redesign the operating model and organisation to streamline cross-company processes and clearer decision-making accountabilities, to accelerate and lift quality of execution through:
Complex operations that span multiple product and service lines require a nuanced operating model
Support functions must play a different role in each, in order to strike the right balance between specialised skills and responsiveness vs. consistency and scale