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Case Study

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Built an agile, scalable organisation to deliver double-digit growth at a mid-size retailer

Business challenge

Our client was encountering challenges in achieving scale efficiencies and integrating prior acquisitions.

Context

A successful omnichannel retailer was challenged by their Board to maintain its top-line growth trajectory while delivering a step-change reduction in head office costs.

The leadership team were concerned key capabilities required to execute on challenging growth initiatives were missing in the organisation.

0%

reduction in support office cost ratio to sales

0%

cost alignment to benchmark

Solution

Top Line Solution

Ensure full alignment and ownership with the executive team to successfully deliver adjustments to the operating model and structure

Deliver strategic capability required to execute on ambitious organic and inorganic growth targets

Redesign the operating model and organisation to streamline cross-company processes and clearer decision-making accountabilities, to accelerate and lift quality of execution through:

  • Adjust resource allocation to reflect strategic priorities
  • Clear definition of the role of each shared service in supporting the operating units
  • Optimise reporting lines for scale and consistency versus accountability and responsiveness (centralise certain functions, dedicate resourcing in others)
  • Redesign key processes, accountabilities and ways of working to reflect changing business needs in the context of rapid growth

Key Takeaway

Complex operations that span multiple product and service lines require a nuanced operating model

Support functions must play a different role in each, in order to strike the right balance between specialised skills and responsiveness vs. consistency and scale

LeftConsumer Goods and Retail LeftOrganisational Effectiveness