Case study

Case Study

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Business challenge

Our client needed to coach the senior team to turn around transformation efforts and ensure continuous delivery of benefit to customers and front-line workers.


One of Australia's largest government agencies was in the midst of a large, capital‑intensive, digital transformation.

With hundreds of millions of dollars spent and little achieved in terms of front‑line benefit, they were under growing pressure to change course.

Tangible improvements

in customer and front-line outcomes

Self-managed teams

driving real change

  • Align all stakeholders on transformation objectives, priorities and measures of success
  • Construct a transformation portfolio with the top‑10 most critical projects by collating feedback from 70+ stakeholders
  • Implement a robust, agreed benefits measurement and tracking process
  • Re‑design the project funding approach, improving transparency and budgetary control
  • Structure and coach multi‑disciplinary, self‑managed teams with rigorous project management disciplines
  • Develop and implement 'Agile' approaches to governance, cutting red tape and addressing roadblocks
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